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Knowledge Base

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  2. WooCommerce Protected Categories
  3. Troubleshooting

Troubleshooting

The plugin files won't upload

If you’re having problems when you try to upload the file via Plugins → Add New → Upload Plugin, please...

I didn't receive the confirmation email with my plugin & license key

Please check your spam folder for the missing email. You can also download the plugin files and copy your license...

License key problems

When you buy a Barn2 plugin, you receive a license key. You must enter this on the plugin settings page and activate it before you can start using the plugin, and to update to new versions in future. We’ve provided an in-depth article about what to do if there is an error with your license key.

I can't update the plugin

If you can’t update the plugin from the WordPress Dashboard, then there may be a problem with your license key, file permissions, or something else. We have provided an article about what to do if you get an error when trying to update.

The 'Visibility' section doesn't appear on the Product Categories page

If you can’t see the Visibility section in Products → Categories then this is likely to be caused by one...

I have password protected a category but I'm not being asked for a password

If you can access your WooCommerce password protected categories without having to enter a password, you can troubleshoot the problem...

The password entry page doesn't look right

The design and layout of the password entry page in WooCommerce Protected Categories and WooCommerce Private Store is determined by your...

My protected products are showing on the main 'Shop' page & other public areas

How to hide protected products from public areas To hide your protected WooCommerce products from the shop main page that...

The main WooCommerce Shop page is empty, with no products showing

Note: This article is about our WooCommerce Protected Categories plugin. If you're looking for a similar question relating to our...

My user or role protected categories are showing in the navigation menu

If you are logged into the website and have the appropriate permissions to view user or role protected categories then...

I'm using a page builder plugin (e.g. Visual Composer) and my protected products are showing

Some page builder plugins such as Visual Composer include shortcodes for displaying WooCommerce products or categories on a page. These...

My sidebar widgets are visible before unlocking a protected category

WooCommerce Protected Categories only protects the main content area of a product or category page. It does not protect global...

Can I use WooCommerce Protected Categories with a membership plugin?

Password protected categories The password protection option in WooCommerce Protected Categories is designed to be a standalone solution. It works...

When I re-visit a protected category, I'm not asked to re-enter a password

When you enter the correct password for a password protected category, then a cookie is set in your browser. This...

The password isn't working

I'm getting an "Incorrect Password" message If you're entering the correct password for a protected category but it's not unlocking...

I can only log into 1 password protected category at a time

If you're using our WooCommerce Protected Categories plugin, then you can only unlock one password protected category at a time. If you...

How to update the plugin manually

At Barn2, we continually work to improve our plugins. This includes adding new features, bug fixes, and ensuring compatibility with...

Public products are appearing in my protected categories' sidebar!

By default, your protected categories will show the same sidebar widgets as the rest of your site. For example, if...

The plugin has caused a fatal error

If you get a fatal error when you try to activate one of our plugins, then it may be that...

What are the minimum server requirements?

Our plugins are fully tested with the latest versions of PHP, WordPress, WooCommerce and Easy Digital Downloads. We always recommend...

Products are disappearing from the cart when I navigate between categories!

If you are using the WooCommerce Protected Categories plugin, then your customers can only buy products from one password protected category...

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Videos & tutorials

Our written tutorials and YouTube channel contain full instructions on how to tailor WooCommerce Protected Categories to specific use cases, including creating a wholesale store, customer-specific products, photography, and more.

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