Terms and Conditions

The following Terms and Conditions apply to all premium WordPress plugins sold by Barn2 Media Limited (trading as Barn2 Plugins). We have separate terms relating to our Web Development Services and Affiliate Program.

Use of trademarks

Barn2 is an independent plugin company. We are not officially endorsed by or affiliated with WordPress, the WordPress Foundation, Automattic, WooCommerce, or any related entities.

WordPress®, WooCommerce®, and related trademarks are registered trademarks of their respective owners. Barn2 makes no claim to these trademarks and acknowledges that they remain the property of their respective owners. Our plugins are designed to work with WordPress and/or WooCommerce, but are developed and supported independently.

Plugin licensing

Purchasing a plugin from Barn2 Plugins gives you non-exclusive limited license to use the plugin in accordance with these Terms and Conditions.

Software license

The software for all of our plugins is licensed under the GNU General Public License v3.0 or later.

Plugin license key

In addition to the software license, you will receive a non-transferable plugin license key.

For annual licenses, plugin license keys are valid for 1 year from the date of purchase. They must be renewed each year in order to remain valid. Prior to the expiry of the plugin license, we will contact you with details on how to renew.

For free trial licenses, the plugin license key will initially be valid for 14 days free of charge. If payment is made after 14 days then it will convert into an annual license which will be valid for 1 year from the end of the free trial.

For lifetime licenses, plugin license keys are valid forever and never need to be renewed.

You need a valid, active license key in order to access updates and support for the plugin.

You may not share, sell or give away access to your license key. License keys are only transferrable by contacting us to request the transfer to a new owner.

We reserve the right to revoke any license keys that have not been used in accordance with these Terms and Conditions.

Annual subscription

When you purchase a plugin on a yearly plan (which includes all free trials), an annual subscription will automatically be created using your chosen payment method. If your subscription remains active then the plugin license key will automatically be renewed each year so that you can continue accessing updates and support with no break in service. You will automatically be billed using your original payment method when the license renews each year.

You can cancel your subscription at any time, either via your payment provider (e.g. by logging into your PayPal account and cancelling the recurring payment profile), from your account, or by contacting Barn2 Plugins direct.

For annual licenses, if you cancel your subscription before your license key expires then you will continue receiving updates and support until it expires at the end of the 1-year period.

After your annual license key expires, you can continue using the plugin but will not be able to receive updates or support. There are no guarantees that the plugin will continue working with future versions of WordPress or other plugins such as WooCommerce.

If your annual license key expires then you can re-purchase the plugin at any time. This will resume your access to updates and support under a new license key.

For free trials, if you cancel your subscription before the free trial ends then you can continue using the plugin and receiving updates and support until the end of the free trial; after which the plugin will stop working on your site. To reactivate it and continue using the plugin, you must purchase a paid plan and get a new license key.

Lifetime license

When you purchase a lifetime license, it will remain valid indefinitely and there is no expiration date. You are not required to renew the plugin in order to continue receiving access to support and updates.

You will have access to all future updates that are released for the plugin. You will also receive access to support in using the plugin for as long as it is owned by Barn2 Plugins.

All Access Pass

If you buy the Barn2 All Access Pass then this includes all of Barn2's premium plugins which were available at the time you made the purchase.

When you select a license option, this will state how many sites you can activate your license key on. This refers to the number of sites, and not the number of plugins that you can install. For example, if your All Access Pass covers 5 sites and includes 10 plugins then you can install all 10 plugins on 5 sites. You cannot install 2 plugins on 10 different sites.

The All Access Pass includes access to all new plugins which are released under the Barn2 Plugins brand while you have an active subscription. Future plugins are only ever included for annual subscriptions, and lifetime All Access Passes (if available) only include the plugins which were included in the Pass at the time of purchase.

If the license key for your All Access Pass expires, you can continue using the plugins that you have already downloaded and installed, but will not be able to download further plugins or receive updates or support. There are no guarantees that the plugins will continue working with future versions of WordPress or other plugins such as WooCommerce.

The All Access Pass only includes plugins while they are owned by Barn2 Media. If a plugin is sold or retired then you can continue it on your existing sites, but will stop receiving updates and support.

2-plugin bundles

Most Barn2 plugins are available individually or as part of a 2-plugin bundle. You can choose this as an option on the plugin sales page.

When buying a 2-plugin bundle, you will receive access to both plugins in exactly the same way as if you had purchased them individually. This includes a separate license key for each plugin, the full installable files for each plugin, and access to full instructions and documentation.

If your purchase is refunded then your license key for both plugins will be revoked. Similarly, if you allow your license to expire then both license keys will expire together.

Plugin delivery

On receipt of successful payment, you will be able to access the plugin files and license key directly from the order confirmation page. You will also receive an email with this information. You will be able to access the plugin files and license key from your account for as long as you hold a valid license key for the plugin.

If your license key expires or is otherwise revoked or refunded, then download access will be discontinued until the license key is renewed.

Automatic plugin updates

Automatic updates are available for as long as you hold a valid and active license key for the plugin. Updates will be made available to you from the WordPress dashboard.

You can also download the latest version of the plugin from your Account page. Older versions are available from Barn2 Plugins on request.

Warranty

Our plugins are guaranteed to function correctly on a new installation of WordPress using a default WordPress theme. We do not guarantee they will function with third party plugins, themes or with all web browsers or hosts. If you have any compatibility issues with one of our plugins then we will support you as best we can, according to our support policy (below).

Our plugins are provided "as is" without warranty of any kind, expressed or implied (as per GPL v3). We will not be liable for any damages resulting from the use or inability to use our plugins. This includes but is not limited to indirect, direct, special, incidental or consequential damages or losses, including data loss.

Plugin support

When you buy a plugin from Barn2 Plugins, you can receive support for as long as you have a valid license key.

Scope

The plugin support includes:

Help with any issues specifically relating to the plugin you have purchased from us.
Any issues relating to using a Barn2 plugin with third party plugins that we officially integrate with.
Minor CSS tweaks to fix styling issues related to using of our plugin with your theme or a plugin that we officially integrate with.
Advice on how to use our plugins in creative ways (without customization) to achieve different business objectives. This can include advice on how to combine our plugins with third party plugins to add functionality.
Advice on how to get the most out of our plugins.
Supporting up to two people at your organization for each license key, regardless of the number of sites that the plugins are used on. For example, we are happy to provide support to the store owner and their web developer.

It does not include:

Deactivating themes and plugins to investigate possible conflicts/bugs - instead, we will advise you of how to do this.
CSS changes to improve the appearance of the plugins with your theme (other than where information is displayed in an incorrect way).
Complex or time-consuming CSS changes to fix styling issues with your theme or a plugin that we officially integrate with.
Functionality conflicts with the theme or other plugins (e.g. JavaScript errors or conflicts).
Customizing the plugin beyond its intended use.
Support with older versions of WordPress, WooCommerce and our plugin - we test with older versions down to the version listed on the plugin sales pages. However, if discover a problem with older versions, then we will require you to update to the latest version before we will provide support.
Supporting more than two people under a single license key. If additional people require support then you should purchase multiple license keys.

Whilst we attempt to provide the best possible support for our plugins, we do not guarantee that any support query will be resolved in a way that you are completely satisfied with, or within a specific timescale. If you discover an issue within 30 days of buying the plugin and we cannot resolve your problem, then you are entitled to a full refund under our 30 day money back guarantee.

Third party plugins

We only guarantee compatibility with third party plugins in the following circumstances:

WooCommerce (for our WooCommerce-related plugins only).
Themes and plugins listed in the ‘Official Integrations’ sections of our compatibility pages for plugins which have a compatibility page in the knowledge base.
For themes and plugins listed in the other sections of the compatibility pages, we do not guarantee compatibility but have tested with them and believe they work together; or the author of the other plugin has guaranteed compatibility and will provide the support.

Timescales

We aim to respond to all support requests within adequate timescales. Our official support hours are 4am-5pm UTC, Monday to Friday - excluding bank holidays and other official holidays. The timescales listed below refer to these working hours.

Support requests are prioritized based on the type of license:

Priority Support is reserved for customers with an active Business or Agency license. Customers purchasing these licenses will receive an email with access to a priority support request form. Support will only be prioritized for requests received via this form. We respond to new priority support requests within 4 hours, and follow-up requests within 24 hours.
Standard Support is provided to customers with an active Starter license. We respond to standard support requests within 1 working day, and follow-up requests within 2 working days.

While we do not guarantee that we will resolve the request in these time period, we will acknowledge it and communicate with the customer as appropriate to help resolve the issue.

Price changes

Barn2 Plugins reserves the right to modify, change, cancel or upgrade the price or terms of a plugin subscription and/or license key without prior notice or consent.

If you have an active subscription then the plugin will be renewed at the cost you originally paid, regardless of the cost for new customers. If you have cancelled your subscription then you must renew the license key at the current purchase price.

Ownership

All plugins sold on this website are the property of Barn2 Media Ltd. You may not claim intellectual or exclusive ownership rights to any of our plugins.

Website & plugin content

All content on this website and throughout the plugin is the property of Barn2 Media Ltd. This includes images, videos, documentation and other information. It may not be redistributed without permission or consent.

If you are an affiliate wishing to promote our plugins, please contact us for permission before reusing any information from this website or the plugin.

Refunds

We firmly believe in our products, but we understand that they may not work perfectly on every website, and may not meet your needs. If you change your mind for any reason then we will be happy to provide a full refund within 30 days of the date of initial purchase.

We recommend that you contact us before requesting a refund if you have problems getting one of our plugins to work, or are unsure of its features. We can often resolve any problems, although you have a right to a full refund at any time within the first 30 days after purchase.

For refunds of annual renewal payments, we will deduct a 15% admin fee to cover the processing time and unrecoverable payment fees. To avoid this, if you do not wish to renew then you should cancel your subscription prior to the renewal date. We will email 2 weeks before the renewal with instructions on how to cancel.

No refunds will be given more than 30 days after the purchase/renewal date.

Storage of personal information

When you purchase a plugin from Barn2, we will store the following information relating to your purchase:

Name
Email address
Billing address
VAT number (if applicable)
To ensure EU VAT compliance, we use your IP address to determine your country

You may contact us at any point to request that this information is deleted.

We do not have access to your payment information at any point. Payment is taken securely via either PayPal or Stripe, and your payment data is treated securely according to their respective privacy policies.

Email communication

As well as emails relating directly to your purchase, Barn2 Plugins may occasionally send you emails relating to the plugins you have purchased from us. For example, we will email to notify you of important new features that may benefit your website. You may opt out of these emails at any time without penalty, although this means that you may miss important new information about the plugin.

We will never sell or release your email address to any third party vendors.

License Agreement

By purchasing a plugin from Barn2, you indicate and consent that you have read and agree to these Terms and Conditions.

Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses shall remain binding.

Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time for any reason, without prior notice or consent. You can visit this page at any time to view the current version.

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