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Knowledge Base

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  2. WooCommerce Wholesale Pro
  3. Troubleshooting

Troubleshooting

The plugin files won't upload

If you’re having problems when you try to upload the file via Plugins → Add New → Upload Plugin, please...

I didn't receive the confirmation email with my plugin & license key

Please check your spam folder for the missing email. You can also download the plugin files and copy your license...

License key problems

When you buy a Barn2 plugin, you receive a license key. You must enter this on the plugin settings page and activate it before you can start using the plugin, and to update to new versions in future. We’ve provided an in-depth article about what to do if there is an error with your license key.

I can't update the plugin

If you can’t update the plugin from the WordPress Dashboard, then there may be a problem with your license key, file permissions, or something else. We have provided an article about what to do if you get an error when trying to update.

How to update the plugin manually

At Barn2, we continually work to improve our plugins. This includes adding new features, bug fixes, and ensuring compatibility with...

The plugin has caused a fatal error

If you get a fatal error when you try to activate one of our plugins, then it may be that...

What are the minimum server requirements?

Our plugins are fully tested with the latest versions of PHP, WordPress, WooCommerce and Easy Digital Downloads. We always recommend...

The wholesale login page refreshes after I try to login or register

If the wholesale login page in WooCommerce Wholesale Pro refreshes after you try to login or register, without showing an...

The wholesale registration form doesn't appear!

If you're using WooCommerce Wholesale Pro and the wholesale registration form doesn't appear next to the wholesale login form, then...

Can I show the main 'Shop' page to wholesale users?

When a wholesale user logs into their account, the main 'Shop' page is hidden (e.g. from navigation menus) and they...

Administrators are seeing wholesale prices

To make WooCommerce Wholesale Pro easier for you to test, we have designed it so that logged in administrators and...

Customers are seeing the wrong price

WooCommerce Wholesale Pro should always show the correct price based on the current user's role. If customers are ever seeing...

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WooCommerce Wholesale Pro

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