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Knowledge Base

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  3. WooCommerce Product Table
  4. Troubleshooting

Troubleshooting

License key problems

When you buy a Barn2 plugin, you receive a license key. You must enter this on the plugin settings page and activate it before you can start using the plugin, and to update to new versions in future. We’ve provided an in-depth article about what to do if there is an error with your license key.

I can't update the plugin

If you can’t update the plugin from the WordPress Dashboard, then there may be a problem with your license key, file permissions, or something else. We have provided an article about what to do if you get an error when trying to update.

Quantity selector problems

Enabling quantities in your product tables will add a quantity picker to the 'Buy' column (assuming this column is present in...

What are the minimum server requirements?

Our plugins are fully tested with the latest versions of PHP, WordPress, WooCommerce and Easy Digital Downloads. We always recommend...

The product table is loading too slowly

By default, WooCommerce Product Table loads ALL the products in the table when it first loads - not just the...

My product table isn't loading - I just see a shortcode or blank screen

There are several possible reasons why your WooCommerce product table may not load. I can see the shortcode on the page but...

Plugins & themes not compatible with WooCommerce Product Table

The following plugins and themes are unfortunately not compatible with WooCommerce Product Table. We also publish a list of compatible...

The plugin files won't upload

If you’re having problems when you try to upload the file via Plugins → Add New → Upload Plugin, please...

How to update the plugin manually

At Barn2, we continually work to improve our plugins. This includes adding new features, bug fixes, and ensuring compatibility with...

The plugin has caused a fatal error

If you get a fatal error when you try to activate one of our plugins, then it may be that...

Using SVG images in your product tables

WordPress doesn't currently support SVG images for security reasons. However, it's possible you've allowed their use on your website by...

My products are appearing in the default grid layout underneath the product table!

If you have added the [product_table] shortcode to the main Shop page in the WordPress admin, then WooCommerce will still...

My custom fields aren't displaying correctly

This article contains advice on how to troubleshoot issues with custom fields in WooCommerce Product Table. My custom field links...

I can't add backorder products to the cart

WooCommerce comes with a backorder feature where you can take orders of items even when the stock quantity is zero...

I didn't receive the confirmation email with my plugin & license key

Please check your spam folder for the missing email. You can also download the plugin files and copy your license...

My product table is showing the wrong data/products

If your table is showing the wrong data then this is probably an issue with how you have configured WooCommerce...

I can only select products on one page of the table at a time

WooCommerce Product Table has a 'Select All' link which appears in the table header when the add to cart checkboxes...

I'm getting a 'DataTables warning - Ajax error'

Some of our customers who use the lazy load option in WooCommerce Product Table see an error message in a box,...

How do I report a security bug?

If you find a security bug, please report it through the Patchstack Vulnerability Disclosure Program using the links below, or...

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Videos & tutorials

Our written tutorials and YouTube channel contain full instructions on how to use WooCommerce Product Table for different use cases.

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