My product table isn't loading - I just see a shortcode or blank screen
There are several possible reasons why your WooCommerce product table may not load.
I can see the [product_table] shortcode on the page but it's not displaying a product table
If the shortcode is appearing on the page but isn't showing a product table then there's almost certainly a problem with your license key. The product table will only load when you have a valid and active license key.
Go to WooCommerce > Settings > Products > Product Tables and check whether your license key is successfully activated. See our article on license key problems.
If your license key is active then there may be an error with your shortcode. Check the syntax of your shortcode carefully against the documentation in the Getting Started section. Minor syntax errors (e.g. extra spaces, extra commas or missing colons) can cause problems.
I can just see a blank page
If you're getting a white screen instead of a product table then this is probably caused by one of these issues:
Too many products
If you have 100's or 1,000's of products then this can cause performance issues and the table may not load. Try activating lazy load by adding
lazy_load="true" to the product table shortcode. This will load one page of products at a time, reducing the server load.
If the table loads ok with everything else disabled then you will need to troubleshoot these issues in the theme or other plugin. You can usually see the error by visiting the page in Chrome, right-clicking on the area where the product table should be, clicking 'Inspect Element' and then going to the 'Console' tab. The error will be shown in red.
Some of our customers have fixed this problem by installing the free jQuery Updater plugin. Others need to contact the theme or plugin author to request a fix for the error.
If the table still doesn't load with everything else disabled, please send us a support request.
403 - Forbidden errors: Server configuration problem
Using Chrome, right-click on the area where the product table should be, click 'Inspect Element' and then go to the 'Console' tab. If you can see any 'Failed to load resource: the server responded with a status of 403 (forbidden)' then it means there's probably a configuration error on your server that you need to fix.
A '403 - Forbidden' error means that the user currently visiting the site doesn't have the required permissions to access the file. This normally means that the file permissions haven't been set correctly on the server for public access, so the product table isn't being loaded.
To fix this problem, you need to contact your server or network support team and ask them to set the permissions for your website files to read access for the public group. This would normally be 755 for directories and 644 for files. You can read more about this in the WordPress Codex here.
The table is loading but there are no products in it
If you're getting an empty table with no content then this is normally caused by an AJAX error or conflict in your theme or another plugin.
You can test this by switching to a different theme and disabling all plugins apart from WooCommerce and WooCommerce Product Table, and seeing whether the table loads. If the table loads ok then you will need to reactivate everything one by one until the problem comes back, and then you will know what is causing it. You can then troubleshoot these issues in the theme or other plugin.
If the table doesn't load when you switch themes and disable all the other plugins, please submit a support request.
Datatables AJAX error
If you see an error relating to datatables then this is normally caused by an AJAX error or conflict in your theme. You can test this by switching to a different theme and seeing whether the table loads. If the table loads ok in another theme then you will need to troubleshoot these issues in your theme. If the table doesn't load when you switch themes, please submit a support request.
Please see our dedicated article about this error.