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Knowledge Base

  1. Home
  2. Knowledge Base
  3. WooCommerce Product Filters
  4. Troubleshooting

Troubleshooting

License key problems

When you buy a Barn2 plugin, you receive a license key. You must enter this on the plugin settings page and activate it before you can start using the plugin, and to update to new versions in future. We’ve provided an in-depth article about what to do if there is an error with your license key.

I can't update the plugin

If you can’t update the plugin from the WordPress Dashboard, then there may be a problem with your license key, file permissions, or something else. We have provided an article about what to do if you get an error when trying to update.

What are the minimum server requirements?

Our plugins are fully tested with the latest versions of PHP, WordPress, WooCommerce and Easy Digital Downloads. We always recommend...

The plugin files won't upload

If you’re having problems when you try to upload the file via Plugins → Add New → Upload Plugin, please...

How to update the plugin manually

At Barn2, we continually work to improve our plugins. This includes adding new features, bug fixes, and ensuring compatibility with...

The plugin has caused a fatal error

If you get a fatal error when you try to activate one of our plugins, then it may be that...

I didn't receive the confirmation email with my plugin & license key

Please check your spam folder for the missing email. You can also download the plugin files and copy your license...

My attribute filters aren't working

WooCommerce Product Filters lets you create several types of attribute filter. These only work with global attributes which are added...

Warning: product filters are using the same data source

WooCommerce Product Filters lets you add any number of filters to your WooCommerce store, allowing customers to filter by different...

The product count is incorrect

WooCommerce Product Filters has a Product count feature which you can use to display the number of results on each...

AJAX filters and the Uncode theme

WooCommerce Product Filters is designed to work with any theme. However, there is a particular limitation with the Uncode theme...

My product filters don't work with infinite scroll

WooCommerce Product Filters comes with its own pagination buttons, which appear at the bottom of store pages. It is important...

My filters are out of date or showing incorrect information

When you're using WooCommerce Product Filters, you might occasionally notice the following problems immediately after making changes to your products...

The filters don't work on the WooCommerce search results page

When you use the WooCommerce Product Filters plugin, it's always a good idea to let customers perform keyword searches as...

How to use WooCommerce Product Filters with caching plugins such as WPRocket

Some customers using WooCommerce Product Filters have reported problems using the filters with caching plugins such as WPRocket. The solution...

Why is (or isn't) there a vertical scrollbar on my filters?

The WooCommerce Product Filters plugin is coded to make sure that your filters always look good. One way that it...

How do I report a security bug?

If you find a security bug, please report it through the Patchstack Vulnerability Disclosure Program using the links below, or...

I use WP Engine and the filters aren't working correctly

If you are hosting your website on WP Engine and using WooCommerce Product Filters, then you may encounter an issue...

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Add Product Filters to WooCommerce

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