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Knowledge Base

  1. Home
  2. Knowledge Base
  3. Password Protected Categories
  4. Troubleshooting

Troubleshooting

License key problems

When you buy a Barn2 plugin, you receive a license key. You must enter this on the plugin settings page and activate it before you can start using the plugin, and to update to new versions in future. We’ve provided an in-depth article about what to do if there is an error with your license key.

I can't update the plugin

If you can’t update the plugin from the WordPress Dashboard, then there may be a problem with your license key, file permissions, or something else. We have provided an article about what to do if you get an error when trying to update.

What are the minimum server requirements?

Our plugins are fully tested with the latest versions of PHP, WordPress, WooCommerce and Easy Digital Downloads. We always recommend...

The plugin files won't upload

If you’re having problems when you try to upload the file via Plugins → Add New → Upload Plugin, please...

How to update the plugin manually

At Barn2, we continually work to improve our plugins. This includes adding new features, bug fixes, and ensuring compatibility with...

The plugin has caused a fatal error

If you get a fatal error when you try to activate one of our plugins, then it may be that...

The password isn't working

I'm getting an "Incorrect Password" message If you're entering the correct password for a protected category but it's not unlocking...

I didn't receive the confirmation email with my plugin & license key

Please check your spam folder for the missing email. You can also download the plugin files and copy your license...

My user or role protected categories are showing in the navigation menu

If you are logged into the website and have the appropriate permissions to view user or role protected categories then...

Public products are appearing in my protected categories' sidebar!

By default, your protected categories will show the same sidebar widgets as the rest of your site. For example, if...

I'm using a page builder (e.g. visual composer) and my protected posts are showing

Some page builder plugins such as Visual Composer or Elementor include shortcodes for displaying posts or categories on a page....

I have password protected a category but it's not working

If you're using the Password Protected Categories WordPress plugin and the password protection isn't working, first go to the Add/Edit Category...

The 'Visibility' section doesn't appear when I add/edit a category

To password protect a category in the WordPress Password Protected Categories plugin, you should be able to see a 'Visibility'...

The protected categories don't work with my membership plugin

Password Protected Categories is designed to be a standalone solution. It works by creating a global password which users can...

Sidebar widgets are showing before you enter the password

The Password Protected Categories WordPress plugin only protects the main content area of a post or category page. It does not...

The category login page doesn't look right

The design and layout of the category login page is determined by your theme. You can check whether the problem...

I can only log into 1 password protected category at a time

If you're using our WordPress Password Protected Categories plugin, then you can only unlock one password protected category at a time....

My protected posts are showing on the public 'Blog' page

If you're using the Password Protected Categories WordPress plugin to protect 1 or more blog categories, then you can choose...

There are no posts showing on the main 'Blog' page

If you're using the WordPress Password Protected Categories plugin to hide blog posts, then you may find that the main...

When I re-visit my website, I'm not asked to re-enter the password

When you enter the correct password, a cookie is set which unlocks the category for 10 days (you can change...

How do I report a security bug?

If you find a security bug, please report it through the Patchstack Vulnerability Disclosure Program using the links below, or...

Categories

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Password Protect Categories in WordPress

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More tutorials

Our written tutorials and YouTube channel contain full instructions on how to tailor Password Protected Categories to specific use cases, including creating a protected blog, portfolio, members area, and more.

Video tutorial

https://youtu.be/1tvJubS1uUo

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