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Knowledge Base

  1. Home
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  3. WooCommerce Product Options
  4. Troubleshooting

Troubleshooting

License key problems

When you buy a Barn2 plugin, you receive a license key. You must enter this on the plugin settings page and activate it before you can start using the plugin, and to update to new versions in future. We’ve provided an in-depth article about what to do if there is an error with your license key.

I can't update the plugin

If you can’t update the plugin from the WordPress Dashboard, then there may be a problem with your license key, file permissions, or something else. We have provided an article about what to do if you get an error when trying to update.

What are the minimum server requirements?

Our plugins are fully tested with the latest versions of PHP, WordPress, WooCommerce and Easy Digital Downloads. We always recommend...

The plugin files won't upload

If you’re having problems when you try to upload the file via Plugins → Add New → Upload Plugin, please...

How to update the plugin manually

At Barn2, we continually work to improve our plugins. This includes adding new features, bug fixes, and ensuring compatibility with...

The plugin has caused a fatal error

If you get a fatal error when you try to activate one of our plugins, then it may be that...

I didn't receive the confirmation email with my plugin & license key

Please check your spam folder for the missing email. You can also download the plugin files and copy your license...

My variable product with options is showing as out of stock

Customers using WooCommerce Product Options sometimes report that they have added options to a variable product but it is showing...

Flat fees are being added for each variation

In WooCommerce Product Options, you can add extra options to your products and charge extra fees for each one. The...

"Invalid file type" warning on File Upload field

The WooCommerce Product Options plugin lets you add file upload fields so that customers can add files to the products...

The product options aren't working with my grouped product

When you use the WooCommerce Product Options plugin to add extra options, you may find that they don't work with...

Error: "There was an issue while creating the group. Please try again."

When you save an option group in WooCommerce Product Options, you might see an error: "There was an issue while...

How do I report a security bug?

If you find a security bug, please report it through the Patchstack Vulnerability Disclosure Program using the links below, or...

The page crashes when I save a product option

If you ever experience page crashes when you save option groups in WooCommerce Product Options, then the problem is usually...

Why do my image buttons have a double border?

When you add image buttons using WooCommerce Product Options, you may notice that a double border appears around the choice...

The live preview isn't showing on the cart or checkout

If you're using WooCommerce Product Options with the Live Preview add-on and the customer's preview images aren't appearing on the...

Why is the live preview loading slowly?

If you're using WooCommerce Product Options with the Live Preview add-on then customers can view a preview of their customized...

The live preview image doesn't appear or gives a "Mixed content" error

When some people use WooCommerce Product Options with the Live Preview add-on, they sometimes find that the live preview does...

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Add extra options to any WooCommerce product

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Video tutorial

https://youtu.be/IdVM9CIgE8c

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