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Knowledge Base

  1. Home
  2. Knowledge Base
  3. Easy Digital Downloads EU VAT
  4. Troubleshooting

Troubleshooting

License key problems

When you buy a Barn2 plugin, you receive a license key. You must enter this on the plugin settings page and activate it before you can start using the plugin, and to update to new versions in future. We’ve provided an in-depth article about what to do if there is an error with your license key.

I can't update the plugin

If you can’t update the plugin from the WordPress Dashboard, then there may be a problem with your license key, file permissions, or something else. We have provided an article about what to do if you get an error when trying to update.

What are the minimum server requirements?

Our plugins are fully tested with the latest versions of PHP, WordPress, WooCommerce and Easy Digital Downloads. We always recommend...

The plugin files won't upload

If you’re having problems when you try to upload the file via Plugins → Add New → Upload Plugin, please...

How to update the plugin manually

At Barn2, we continually work to improve our plugins. This includes adding new features, bug fixes, and ensuring compatibility with...

The plugin has caused a fatal error

If you get a fatal error when you try to activate one of our plugins, then it may be that...

I didn't receive the confirmation email with my plugin & license key

Please check your spam folder for the missing email. You can also download the plugin files and copy your license...

VAT exempt areas within EU countries

The Easy Digital Downloads EU VAT plugin automatically sets the correct tax rate for each European country. However, some areas...

The VAT number field is missing from the checkout

If you install the Easy Digital Downloads EU VAT plugin and find that no VAT number appears on the checkout,...

Errors with VAT number validation

The Easy Digital Downloads EU VAT plugin integrates with the third party VIES database to validate customers' VAT numbers, and...

The VAT information doesn't look right on my order details pages

The Easy Digital Downloads EU VAT plugin automatically adds extra information to the Easy Digital Download order details page, which...

How do I report a security bug?

If you find a security bug, please report it through the Patchstack Vulnerability Disclosure Program using the links below, or...

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Full compliance with EU VAT rules

Try risk free for 30 days
Easy Digital Downloads EU VAT sidebar CTA Buy plugin

Step-by-step tutorial

Have you read our Complete Guide to EU VAT for Easy Digital Downloads?

Video tutorial

https://youtu.be/wtiaf-mXFCM

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