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Knowledge Base

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  4. Troubleshooting

Troubleshooting

License key problems

When you buy a Barn2 plugin, you receive a license key. You must enter this on the plugin settings page and activate it before you can start using the plugin, and to update to new versions in future. We’ve provided an in-depth article about what to do if there is an error with your license key.

I can't update the plugin

If you can’t update the plugin from the WordPress Dashboard, then there may be a problem with your license key, file permissions, or something else. We have provided an article about what to do if you get an error when trying to update.

What are the minimum server requirements?

Our plugins are fully tested with the latest versions of PHP, WordPress, WooCommerce and Easy Digital Downloads. We always recommend...

The plugin files won't upload

If you’re having problems when you try to upload the file via Plugins → Add New → Upload Plugin, please...

How to update the plugin manually

At Barn2, we continually work to improve our plugins. This includes adding new features, bug fixes, and ensuring compatibility with...

The plugin has caused a fatal error

If you get a fatal error when you try to activate one of our plugins, then it may be that...

The login page refreshes after I enter the password

If the page refreshes after you enter the password, then this is probably an issue with your caching plugin (e.g....

My public website has a 'cart' link in the header

We have coded WooCommerce Private Store to hide the cart icon from the header of the most popular WordPress themes....

I didn't receive the confirmation email with my plugin & license key

Please check your spam folder for the missing email. You can also download the plugin files and copy your license...

I can see WooCommerce content without having to enter a password

If you get this problem with WooCommerce Private Store, please follow this process to figure out what’s happening: Is the...

When I revisit my shop, I'm not asked to login again

When you enter the correct password in WooCommerce Private Store, a cookie is set which unlocks your WooCommerce store for...

The password entry page doesn't look right

The design and layout of the password entry page in WooCommerce Protected Categories and WooCommerce Private Store is determined by your...

How do I report a security bug?

If you find a security bug, please report it through the Patchstack Vulnerability Disclosure Program using the links below, or...

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WooCommerce Private Store

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Videos & tutorials

Our written tutorials and YouTube channel contain full instructions on how to tailor WooCommerce Private Store to specific use cases, including creating a members-only shop, temporarily disabling WoooCommerce, and more.

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