1. General
  2. Pre-Sales

What is priority support?

When you buy the Business or Agency license for any Barn2 plugin, or the WooCommerce or All Access Bundle, then you will receive Priority Support from our expert support team.

This means that we will prioritize your support request over everything else, and offer the following guaranteed timescales (during our working hours).

Responsive times

  • Response to initial contact - within 4 working hours
  • Response to follow-up contacts - within 24 hours

If you have a Starter license then you will receive our standard support service to help with setting up and using the plugin. We respond to all support requests quickly and ensure that no customer is kept waiting, but priority requests will always be dealt with first. To guarantee faster support, you can upgrade your license key.

Working hours

Members of our support team are available from 4am to 5pm UTC Monday to Saturday. We offer a reduced service during weekends, which focusses on urgent requests only.

Free plugin audits and advice

Agency license holders also receive free plugin audits and advice, plus a free bonus plugin - so there are lots of excellent reasons to buy the Agency license!

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