How do I update the plugin?
We regularly release new versions of all our plugins.
We recommend installing any updates when they become available. This is because we're constantly developing the plugin to add new features, fix any bugs and ensure compatibility with the latest version of WordPress (and WooCommerce if applicable). Updating to the latest version will let you take advantage of these improvements.
How to update
Updates are handled from the WordPress admin, in the same way as other plugins hosted in the wordpress.org repository. When an update is available, you will see a notice in the Plugins section of the WordPress admin or on Dashboard > Updates.
Click the update link under the plugin to update to the latest version.
Database updates
After some plugin updates, you may see an admin notice in your WordPress admin. The notice heading follows this pattern: [Plugin name] database update required.
The notice explains that the plugin has been updated and that its database must be updated to the newest version to keep things running smoothly. It also explains that the process runs in the background, may take a little while, and that you should be patient.
The notice includes two buttons: Update Database and Learn more about updates. It cannot be dismissed and stays in place until you run the update. Only users who can install plugins can see it.
What the update does
A database update means that the plugin files have already been updated, and some stored data now needs to be restructured to match the new version.
The update does not delete anything. Your site's front end keeps working while the update runs. Larger sites may take longer to complete the process.
Before you click Update Database
Create a complete backup of your site before you select the Update Database button. Include both the files and the database so you have a restore point if the update does not finish cleanly.
The safer approach is to run the database update in a staging environment first. Confirm that the site works there, then repeat the same update on production.
If the update looks stuck
Reload the admin page and check whether the notice has gone. If the notice persists, contact support.
How to update the plugin on a multisite
If you're using our plugins on a WordPress multisite, then you must install updates from the Network Admin and not from the admin for individual sub-sites.
Notes:
- While your license key must be activated on each sub-site where you are using the plugin, you can only update to new versions of the plugin from the Network Admin. The Plugins list for the sub-sites will show that an update is available, but you can only install the update from the Network Admin.
- The main site on a multisite acts as the default or 'root' site when checking for updates. This means that the plugin must be activated on the root site in order to update. If the plugin is not active on the root site, then the update will show as being available, but you won't be able to install it.
Problems with updates
If you get an error when you try to update one of our plugins, please see the separate article on troubleshooting plugin updates. This lists the most common errors and the reasons behind them. It's probably something simple such as your license key not being active.