I had a question about a feature and it was answered well. The support also gave a sample so I can check it. Thank you!
I have to say I am truly amazed by the quality of service Barns 2 offers. I was a little bit skeptical when I started manipulating Document Library Pro and kept going around in circles as I followed advice from people who knew more about websites than I did. I decided to write to Barns 2 support, thinking it would take forever to get an answer. Since the problem was clearly my lack of abilities (and my WordPress template...) and not their product, I didn't see why they would help me. How surprised was I to get an answer the next morning from Adrian Navaja who had already solved many of my problems. Adrian kept telling me not to hesitate if I had any more questions and... well I had plenty. I almost felt embarrassed about all the emails! Adrian went out of his way to find solutions to my problems when they weren't even related to the plugin itself! He showed me with screen captures and videos(!) where to go and what to do. It was very clear and it all worked perfectly. I was also in contact with Edge Padero who was just as helpful and responsive! What is truly amazing, is that now I am much more comfortable with a great plugin and I realize I can use it for so much more things than I initially bought it for! The plugin itself is great and, as it turns out, it is super flexible. I also want to give a big shout-out to all the helpful videos on the website. I've never encountered a company with such a pedagogical approach! The plugin is well worth it, and taking the time to learn how it works is really rewarding! Thank you, Adrian and Edge!
I'm not a techie and find it difficult if not impossible for me to implement new plugins, especially one as complicated as Document Pro Library. So I was thrilled to get such great responsive support from Keza Enriquez in Barn2 support. Over a period of two weeks, Keza and I exchanged 30-some emails and she hung in there through it all to make sure I could set up Document Library Pro to established a library of records about local officials that I'm building by filing scores of public information requests. I couldn't be more pleased with how this is shaping up...thanks to Keza.
I've used the product for a while and have been very pleased with it but the thing that sets it apart is the service:
* Questions always answered promptly
* I had an issue activating one of the plugins on a new site - it was resolved really quickly
Very pleased
Thank You
I found the plugin on a Google search and chose it because after looking at the videos and documentation - which is excellent BTW - it was the best fit for my customer. I did look at other plugins but the resources available on your website were enough to convince me. Nice one!
We are a law enforcement agency and publish 4 daily reports to our website. Prior to implementing this plug-in, it was difficult to find all of the reports on our website. Document Library Pro made it easier to upload and categorize each of them and has also made it easier for our citizens to find them. Having the ability to search by category, date, name, etc,, has increased the ease of access to the users exponentially. We couldn't be happier!
The plugin is very well-made and easy to use even for someone like me who is not a WordPress specialist. The support is very good, I needed it and my problem was solved quickly and efficiently. Recommended!
The Document Library Pro plugin is extremely flexible and easy to set up. We used it as the backbone of our website. The shortcodes made it easy to break out graphic assets in a variety of ways. Highly recommended.
Barn2's support team is great! Quick to respond, diligent in diagnosing and pushing updates out. I love the integration of Document Library Pro with FacetWP, and excellent documentation for customizing this for our needs.
The plugin was working pretty great and was easy to set up. Ran into a minor issue in my theme that was preventing parts of the plugin to work. Their support team was responsive and helped me solve the problem quickly!