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Name*
Email*
Customizations are not covered under our standard plugin support. Please contact our Customization Service if you would like a quote for some customization work.
Pre-support checklist*
Before reporting your issue, please check the following:
- I have read the plugin documentation
Pre-support checklist*
Before reporting your issue, please check the following:
- I have read the plugin documentation
- I'm on the latest version of the plugin (go to Dashboard → Updates to check for available updates)
- I have disabled the other plugins and switched to a default WordPress theme, and the problem is still there
License key*
You can find this in the confirmation email when you bought the plugin, or in your account.
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License key
Your message*
Please clearly describe the issue. To help us to help you, please follow our tips on How to Write an Effective Support Request.
Website
Please provide the address of your website - ideally the exact page where you're using the plugin or app.
WordPress login It would really help us to have a WordPress login for your site (ideally an administrator) so we can help with your problem. You can send your logins using One Time Secret . Please send your website login URL, username, and password. Alternatively, use the the free Temporary Login Without Password plugin to provide a secure login link.
Login URL
System status report*
Go to: Tools → Site Health, go the Info tab, then click Copy site info to clipboard and paste it here.
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