Complete guide: How to send WooCommerce emails to multiple email recipients

If you use WooCommerce to power your online store, you probably already know that the platform only comes with one customer email address field. But what if you need to send email messages – such as order confirmation details – to multiple email recipients in WooCommerce?

WooCommerce store owners: Are your customers fed up with forwarding their order confirmation emails to colleagues (e.g. Finance)?

Web designers: Do your clients ask you how to add extra email recipients to their WooCommerce customer emails?

What if you could add as many email recipients as you like for each customer, each of which would receive the order notification emails?

We built WooCommerce Multiple Email Recipients after discovering that there were no plugins on the market that can do this simple task. It has everything you need to add extra email addresses for WooCommerce customers:

It’s really easy to get started and you’ll be up and running in just 5 minutes. And it’s risk-free because if you don’t love the plugin, then you can get your money back - guaranteed.

Keep reading to learn all about WooCommerce Multiple Email Recipients, and why you might need it.

Why send WooCommerce order emails to multiple customer email addresses?

As a store owner, there are tons of scenarios where you might need to send emails to WooCommerce multiple email recipients. Let’s step through a few main ones:

• WooCommerce CC field. You might need to CC someone from your finance department into a WooCommerce order confirmation email so that they have the information they need for accounting purposes in one place.
• WooCommerce BCC field. Blind carbon copy (BCC) your fulfilment center or dropshipper into new order emails so that they can fulfil the order automatically.
• Customer order confirmations. Lots of stores want to send customer order confirmation details to the person who placed the order and someone in their billing department. This makes it easy for businesses and B2B buyers to streamline payments.
• WooCommerce multiple email addresses. Some customers would like to receive order confirmation details on multiple email addresses. For example, they might want their spouse or parents to receive a copy of the order confirmation details.

Most people who order online on behalf of their company waste time forwarding order confirmation emails to their colleagues.

Related: Complete Guide to Setting Up and Managing WooCommerce Email Notifications

Isn't this part of WooCommerce?

Surprisingly, WooCommerce only comes with one customer email address field. In other words, customers can only enter one email address at the time of checkout.

That's not much use if you need to send emails – such as order confirmation details – to WooCommerce multiple email recipients. The only option is to manually forward to email to the extra recipients, which is a waste of time and money.

When a client asked us about this, we were surprised that there were no plugins on the market that can send multiple email recipients to WooCommerce customers. We figured that there must be a better way - so we built it ourselves!

The solution: WooCommerce Multiple Email Recipients plugin

WooCommerce Multiple Email Recipients is the only plugin that automates the process of sending any or all of the customer emails to additional addresses.

The plugin stores extra email addresses (for example their work email and personal Gmail account or Outlook) for each customer. This way, customers can choose to enter multiple email addresses at the time of checkout and have WooCommerce order confirmation emails be CC’d or BCC’d to, say, someone in their company’s billing department, their parent or spouse, or to another personal email account (such as a Gmail or Outlook).

You can configure the plugin settings to set the number of email addresses to allow per customer. In addition, you can choose to have each customer’s additional email addresses appear on both the Account page (in the Account details tab) and the Checkout page.

WooCommerce Multiple Email Recipients also lets store owners choose which customer emails are sent to the additional email addresses (such as their personal Gmail or Outlook). All you have to do is tick the Enable this notification for additional customer email addresses checkbox for customer emails:

Which customer emails can I send to multiple recipients?

Now you might be wondering which customer emails you can compose and send to WooCommerce multiple email addresses.

Using the WooCommerce Multiple Email Recipients plugin, you can send any (or all) of the emails marked Customer in WooCommerce to extra customer addresses. These include:

• Order on-hold
• Processing order
• Completed order
• Refunded order
• Customer invoice and Order details
• Customer note
• Reset password
• New account

In other words, you can pick and choose which of the Customer emails are sent to the additional email addresses. For example, you might want to CC someone into WooCommerce processing order emails but not reset password emails. This is possible with the WooCommerce Multiple Email Recipients plugin.

How to send emails to WooCommerce multiple email recipients

To send emails to multiple email recipients, you’ll need the WooCommerce plugin and WooCommerce Multiple Email Recipients installed on your website. There's no need to use Google or Microsoft's email client!

Here are step-by-step instructions on how to get started:

Step 1: Install and activate the WooCommerce Multiple Email Recipients plugin

To get started, install the WooCommerce Multiple Email Recipients plugin on your website.

1. Head over to WooCommerce → Settings → Products → Multiple email recipients to configure plugin settings.
2. Enter the license key you received via email in the License key field and activate it.

Step 2: Configure the additional email address settings

The next step is to configure the additional email address settings. You can do this from the same screen.

1. Enter the number of email addresses you’d like to allow per customer. This includes the email address field that’s provided by WooCommerce out of the box. So, for example, if you’d like to allow each customer one additional email address, you’d enter 2.
2. Use the Display additional email fields option to decide where you’d like the additional email address fields to appear. By default, the WooCommerce Multiple Email Recipients plugin displays additional email fields on the Account page and on the Checkout page.
3. Once you’re done configuring the plugin settings, click the Save changes button at the bottom of the screen to continue.

Now, whenever a customer enters WooCommerce multiple email addresses at checkout or to their account details, they’ll appear on the back-end on the Add/Edit User screen immediately after the default email address. These will be labeled as Email address 2, Email address 3, and so on.

Note: the additional email address fields on the Account page and on the Checkout page will not be required fields. So, if some customers don’t want to provide WooCommerce multiple email addresses, they don’t have to.

Step 3: Sending WooCommerce customer emails to multiple addresses

The WooCommerce Multiple Email Recipients plugin also lets store owners choose which customer emails to send to multiple email recipients. This gives them better control over the user experience their store delivers.

Here's how you can select which customer emails to send to WooCommerce multiple email recipients:

1. Head over to WooCommerce → Settings → Emails from the WordPress admin panel.
2. Under the Email notifications section, click the Manage button next to the email(s) labeled Customer that you’d like to send out to multiple recipients.
3. Next, tick the Enable this notification for additional customer email addresses checkbox in front of the Enable/Disable option. This will automatically send the selected type of single email to WooCommerce multiple email addresses.
4. From the same screen, you can enter a subject line, email heading, and additional content for your email. You can also select the email type i.e. plain text, HTML, or multipart. This works like an email template.
5. Click the Save changes button to proceed.

The emails selected to be sent to additional recipients will automatically be added to the To: field of the outgoing email, alongside the customer’s main email address.

Sending WooCommerce admin emails to multiple addresses

As a store owner, you might need to send WooCommerce admin emails to multiple email addresses. If you want to send the order notification emails to additional email addresses or to a different email address depending on the category, you can do so using the Advanced Notifications plugin.

The Advanced Notifications plugin lets you set up order confirmation and stock notifications for users other than the site admin. For example, you can use this for notifying your marketing manager of sales, sending stock notices to suppliers, or new order details to dropshippers.

Where to get the plugin

We built WooCommerce Multiple Email Recipients to save you and your customers time and money.

It provides an easy way for store owners to send customer emails to multiple email addresses i.e. send out bulk emails. These include order details, processing order, completed order, customer invoice, and refunded order emails. It does this by allowing customers to provide additional customer email fields instead of just one.

The WooCommerce Multiple Email Recipients plugin comes fully backed by our 30-day, money-back guarantee. Get it today and see how it can save you time and money!