5 best WooCommerce live chat plugins
Explore the top WooCommerce live chat plugins to enhance customer support and boost sales on your online store.
Imagine walking into a store, eager to buy something, but there’s no one around. No sales assistant, no cashier - just empty aisles and silence. You look around, wait for a few minutes, but still, nothing. Frustrating, right?
Now, think about your website as a digital storefront. A potential customer visits, looking for answers before making a purchase. But there’s no one to help. Just like the silent store, they might leave without buying anything.
Hiring staff to be available 24/7 is expensive - only big brands can afford that. But what if there was a way to provide instant support without the high cost?
That’s where AI-powered live chat comes in. A smart chatbot can answer customer questions round the clock, handle common inquiries, and even pass the conversation to a human when needed. It ensures your store never feels empty.
There are many live chat solutions for WooCommerce - some are simple, others come with advanced support features.
In this article, we’ll explore the five best live chat plugins to help you engage customers, boost conversions, and grow your store - whether you’re a small business or a growing brand.
Why live chat is good for your WooCommerce store
Adding live chat to your WooCommerce store can help you sell more and keep customers happy. When shoppers get quick answers, they feel more sure about buying. Some stores even get 40% more sales just by using live chat! It is like having a helpful assistant always ready to answer questions.
Live chat is great because it helps customers fast with no waiting and no frustration. Shoppers can ask questions while looking at a product, so they do not leave your site.
When they get good support, they remember your store and come back to buy again. Plus, live chat makes shopping more fun. You can send friendly messages to help customers while they browse, making their experience even better.
What live chat can do for your store
- More sales: Up to 40% more sales by helping customers instantly.
- Happier customers: Quick replies make customers feel important and valued.
- More engagement: Chat invites make shopping more fun and interactive.
- Better customer loyalty: Keep customers on the product page with instant help.
Live chat is a simple way to grow your store and keep your customers happy.
How we test WooCommerce chat plugins
We tested different chat plugins to find the best ones for WooCommerce stores. Here’s what we focused on during our tests:
- Easy setup: We made sure the plugins are simple to install and use, even for beginners.
- Variety of communication: We looked for plugins offering live chat, chatbots, email, and other ways to connect with customers.
- Real user experiences: We went through real user reviews to see how others feel about the plugin’s performance and support.
- Dependability: We only recommend plugins that we’ve personally tested and know will work reliably on your site.
- Support and resources: We made sure the plugins have good customer support and helpful guides if you run into issues.
- Customization options: We looked for plugins that let you customize the chat window and other features to match your store’s style.
Quick look: different live chat plugins
| Plugin | Pricing | Integration flexibility | WooCommerce integration |
|---|---|---|---|
| ThriveDesk | Starts at $29/month | Seamlessly connects with multiple platforms | Yes (direct integration) |
| LiveChat | Starts at $20 per agent/month | Supports integration with Messenger, WhatsApp, and more | Yes |
| Pure Chat | Starts at $39/month | Adapts flawlessly to all mobile devices | No |
| LiveAgent | Starts at $9/agent per month | Designed for mobile with dedicated apps | No |
| Freshdesk | Starts at $15/agent per month | Enables smooth third-party app integration | Yes |
ThriveDesk is the only plugin we could find that offers direct integrations with WooCommerce and allows for seamless integration with your online store. That's why we think it's the best WooCommerce live chat plugin.
I'll tell you more about it.
ThriveDesk
ThriveDesk is a simple, AI-powered helpdesk and live chat system built specifically for WordPress and WooCommerce.
Businesses can manage all their emails in one place, chat with customers, and help them self-serve with an AI-powered knowledge base.
Features of ThriveDesk
- AI chat: Talk to customers in real-time or let a chatbot handle it.
- AI helpdesk: Manage emails in one place with AI-powered responses.
- Knowledge base: Easy-to-use knowledge base with AI-powered search.
- Automation: Set rules to reply to emails faster.
- Integration: Connect with WordPress, WooCommerce, Slack, and more.
- Multi-channel support: Support customers via email, chat, and social media.
- Affordable pricing: Flexible pricing for small businesses and startups.
✅ Pros:
- Easy to use and set up
- Works perfectly with WordPress and WooCommerce
- Affordable, especially for small businesses
- Helps teams collaborate effectively
- Real-time chat with fast responses
❌ Cons:
- No dedicated mobile app
- Limited developer documentation
Which is the best chat plugin for WooCommerce?
As you can see, we believe ThriveDesk is the best chat plugin for WooCommerce. It’s packed with useful features that help you connect with customers and provide excellent support.
ThriveDesk integrates seamlessly with WooCommerce, allowing you to manage chats, respond quickly to customer questions, and improve their shopping experience.
Wrapping up!
Adding live chat to your WooCommerce store is a great way to improve customer experience and increase sales. With instant support, customers feel valued and are more likely to make a purchase.
ThriveDesk stands out as the best choice due to its ease of use, integration with WooCommerce, and affordability. Whether you're a small business or a growing store, live chat can help you build better relationships with your customers and boost your sales.